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    Friday, October 07, 2011

    Answering services

      When you use an answering service, your callers are greeted by professionals who understand your business, your needs, and most importantly how to manage your phone calls. An answering service is a far superior option to using front end voicemail, answering machines, or cell phones to greet your calls. Answering service operators have access to all of your business information when the phone rings including hours, dispatch instructions, sales instructions, product FAQ information, and everything else an in house employee would be able to access when they answered your telephone. Let professional secretaries represent your company professionally when you or your own staff cannot. When you use answering services, you are always in communication with your customers. Your clients will no longer have to dial multiple numbers to reach you or leave voicemail messages that may be lost and never returned. Operators get your caller information, professionally represent your company, and offer faith in your company that impersonal voicemail or automation cannot. You are always in touch with your client base no matter what hours they call. You will know exactly what the caller wants and how to help them before talking to them. Information is delivered in a timely manner, accurate, and ready for you to call back without placing a "blind" phone call.